Frequently Asked Questions & Ordering Terms and Conditions.
Please note: Retail customers: We require 2 weeks notice on decorated cookie orders. Other than seasonal events the majority of our cookies are made to order. Thank you
Most of our baking is done during evening hours and we have selected these days for open hours. Should you see we are there during normal business hours you are welcome to pop in or book an appointment.
What type of cookies does Cookie Crazy sell?
We sell delicious hand-made cookies. Our cookies include Multi- Award Winning range of cookie flavours. Vanilla Cookies, Caramel Cookies, Chocolate Chip Cookies just to name a few.
We offer a variety of packaging from individually wrapped, boxed or bouquets plus specialty themed arrangements as shown in our gallery. We create cookies for many occasions.
Gluten Free Cookies are our main product.
We sell all decorated cookies in Vanilla, Gluten Free, Dairy Free and Soy Free.
Now our Happy Face Cookies are also Vegan and in Natural Colours.
Corporate and Logo Cookies can be made in either Wheat or Gluten Free.
(Wheat are made in a different kitchen)
How much does it cost to buy a Cookie Crazy Cookie?
Our very competitive prices vary according to the size and design of the cookie, and the quantity ordered. A firm quote will be given at the time of order or simply order online for standard products. Prices start at $3.00 for a single small cookie (5cm Happy face). Larger cookies start at $5.50 and Cookie Pops are available for pick up from our Engadine Bakery or special event locations.
Delivery Cost is additional for all cookie orders.
Prices are noted as you purchase each product.
Custom design cookies or urgent orders incur an additional fee.
Is there a minimum order for cookies?
Ordering direct from the website. NO, you can order just one cookie if its from our standard decorated or tubs range found online.
Yes,for special orders. Minimum orders of one packaged item or 12 individually wrapped decorated cookies.
(For special orders, minimums of 1 colour range per 6 cookies. Example: 6 Red Cars.) All cookies are carefully hand decorated so there is a limited amount of cookies we can make at short notice. Please let us know as soon as possible so we can book you in. Please feel free to contact us with any questions or special requests.
Wholesale Cafe Range Cookies: Minimum 2 Dozen Cookies or 6 Blossom packs.
How long does it take to get the cookies - urgent orders please call.
Special orders: Cookie Crazy require up to 14 days from the time your order is confirmed to bake and deliver in the Sydney Metropolitan area (we allow up to 2 delivery days). Regional NSW or Interstate may require additional delivery time. We would appreciate as much notice as possible as there are many occasions to cater for throughout the year and we like to be prepared. If required we can have your order ready sooner, please let us know, sometimes there is availability to turn your order around it 5 days plus delivery.
Standard stock as shown on this site can be dispatched within 24 to 48 hours. ( unicorns, tubs of blossoms etc) This does not include specialty corporate cookies.
POSTAGE INTERSTATE MAY BE ADDITIONAL. SITE QUOTES TO SYDNEY METRO ONLY.
Cafe Range can be delivered within 7 days Sydney Metro.
What if I have a large order?
For larger orders (100 plus) more notice is normally required. All cookies are carefully hand decorated so there is a limited amount of cookies we can make at short notice. If you let us know ahead of time we can book you in so you don’t miss out. Full payment is required at the time of your Order Confirmation.
How can I pay for my cookies? You can buy online by clicking the button.
Or. Special orders:
Cookie Crazy will invoice you for your order. You can pay by direct deposit or Credit Cards over the phone or instore or using PayPal. We require a full payment before we commence your orders. If payment is not received with enough time to produce your order it will be considered cancelled. These details will be arranged at the time of your order confirmation. For last minute orders exceptions can be made with Leanne
How much does it cost to get the cookies delivered?
Delivery is dependent on location. For Sydney Metro a Flat rate of $15 is charged for Cookie Boxes ( 12 or 24 Cookiecrazycookies es).
Please contact us for a quote on larger orders, alternatively there is shipping calculated as your order through our website. We currently only deliver within Australia.
We cannot deliver the Stacked cookie trees outside of Sutherland & St George Shires.
How long do the cookies last for?
Cookie Crazy Decorated Cookie are labelled with a best before shelf life of 8 to 12 weeks to guarantee the quality. We use quality fresh ingredients not all of the following are in all cookies: Fresh butter,Dairy Free Spread, fresh eggs, and Gluten free Flour mix (Maize Starch, Rice Flour, Tapioca Flour, Guar Gum) Sugar,Baking powder, Vanilla Extract 202: Eggwhite powder, Salt, Citric Acid, Colours Natural or Artificial dependent on products also. This is guide only.
All cookies come individually wrapped in cello bags. Cookie Pops are sealed with curling ribbon. Nutritional labels are also supplied with your cookies.
(Gluten Free or Dairy free cookies do not contain all of these ingredients)
Cafe Range / Variety Flavoured cookie tubs have a best before date of 8 weeks, in the heat sealed packs until opened.
What is the best way to store the cookies?
Cookies are best stored in a cool dry place in the original packaging or an air tight container.
Is there a Cancellation Policy? Yes. These are the conditions:
Yes. Full refund: If two weeks’ notice is given prior delivery date. 50% refund: If notice given is less than two weeks prior to delivery. No Refund: If less than 5 day or no notice given at all prior to delivery date. All notice must be made by speaking to the Manager. Email and voicemail messages will not be accepted for cancellations.
Do you bake Christmas Cookies?
Yes, Christmas time is extremely busy please place your orders early to avoid disappointment. You can book at any time of the year to make sure you get your order. Closer to Christmas take a look at our Gallery to view what we have so far.
The centrepiece trees and gingerbread houses are only available for delivery in the Sutherland & St George Shires. Smaller Trees are available Sydney Metro at stockists as advised closer to Christmas and a delivery date for each area will be confirmed for all orders in November.
Do you supply wholesale?
Yes, all Wholesale Enquiries are Welcome. Please send us an email at email@example.com or call Cookie Crazy on 0409 787 661 to discuss.
Please provide your company name and abn at the time of your enquiry and advise if you are after the decorated or the flavoured Cafe Range.
Do you make Gluten Free Cookies? YES Our Bakery is Gluten Free and Nut Free
Yes, Cookie Crazy makes Gluten Free Cookies available in all designs. (except pops)
VEGAN COOKIES? YES Our Bakery makes all decorated cookies and some flavours as vegan. ( egg free)
Don’t forget to pop back for special occasions like Valentine’s Day and Easter to see our new designs.
We also sell a range of Award winning Gluten free cookies:
Fruit, Caramel, Choc Chips, Gingerbread, Vanilla, Chocolate, Shortbread, Vegan Vanilla.
Our Kitchen is a nut free kitchen. ( we do not test our product for nuts so we still have the may contain traces on our packaging. As there may have been a contamination in shipping of ingredients by outside sources)
If you can’t seem to find the Cookie you are after?
Can’t find what you are looking for, please send us an email at firstname.lastname@example.org or call Cookie Crazy on 02 8501 5377 to discuss, we are always creating new designs that may not have made it to our website just yet.
Thank You for visiting Cookiecrazy.com.au!